Dr.Moose Returns & Exchanges Policy
For Australian Customers
We want you to love your Dr.Moose gear. If it’s not quite right, you can return it for store credit or an exchange (including swapping sizes). Shop with confidence knowing we’ve got your back.
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✅ You have 30 days from purchase to return items for credit or exchange.
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✅ No processing or restocking fees.
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✅ Free postage on exchanged items we send back out.
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❌ Refunds are not available.
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❌ We cannot accept returns on sale items or custom items (unless faulty).
All returned items must be unworn, unmarked, and unwashed. Your store credit or exchange will be processed once your return arrives at Dr.Moose HQ.
👉 Use our Returns Portal — it’s quick and easy!
For International Customers
At this stage, we cannot accept returns from outside Australia. Please check our sizing charts carefully before purchasing. Thanks for your understanding!
How to Return or Exchange (Australia Only)
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Head to our Returns Portal.
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Follow the prompts to choose an exchange or store credit.
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Send your item back to us, and we’ll take care of the rest.
Need Help?
📧 Email: drmoose@drmoose.com.au
📞 Phone: 02 6685 5825
SALES RETURNS & EXCHANGES:
All Sales are Final on Sales Items during the Black November Sale period between the dates of 11.11.25 - 23/11/25. Please choose your size and colour shirt carefully on these great deals! Happy shopping!